IDC InfoBrief : Next-Generation Communications Platform-as-a-Service

A New Chapter for Developers and Service Providers in Integrated Collaboration

CPaaS is having an explosive impact on customer engagement by enabling video, voice and messaging right within user applications. It is predicted that by 2022, over 70% of enterprises will leverage CPaaS platforms to enhance user communication experience. Find out how you can tap on this technology to differentiate yourself and be ahead of the game.

In this IDC Infobrief, you’ll find:

  • What is next-generation CPaaS and how it will impact the industry?
  • The various use cases and how next-generation CPaaS will bring customer experience to the next level
  • The drivers for adoption in Asia Pacific
  • How System Integrators, Service Providers and Developers can ride on this wave to be ahead of the game?
  • What should you look for in a CPaaS provider?