~With advanced communication capabilities of EnableX.io, MFD witnessed 30% decrease in no-show and last-minute cancellations~
New Delhi, 28 July 2020: Modern Family Doctor (MFD), that runs a chain of primary healthcare clinics and pharmacies, has partnered with EnableX.io, Asia’s leading Cloud Communication Service provider, to bring remote healthcare access to patients. While it previously allowed patients to schedule or book appointments and make payments via its telehealth app, it now also offers doctor-patient Video and Audio consultations powered by EnableX.io.
Virtual care has become a must-have for doctors, nurses, clinicians and patients especially in a world impacted by COVID-19 pandemic where patients visiting a doctor becomes challenging. With EnableX.io carrier-grade platform and scalable APIs, MFD could easily and quickly integrate high quality and secure video and audio calls within the MFD telehealth app, allowing patients to seek medical consultation remotely. The compliant platform comes with encryptions for added layers of security.
Through the one-stop telehealth app, patients can now access more than 100 MFD medical specialists and doctors. The one-stop experience allows patients to seamlessly use the app to check doctor’s profile, book appointments, receive virtual face-to-face consultation and get doctor’s prescription all within the comfort of their homes, on any device.
Furthermore, with remote Video Consultations, MFD is able to reach beyond its current presence and address patients from different regions. The overall engagement between the doctors and patients has significantly improved with MFD witnessing a 30% decrease in no-show and last-minute cancellations. This is simply because factors that cause a no show such as traffic jams and difficulty to take time off from work did not happen with video consultations.
Commenting on the partnership, Pankaj Gupta, CEO & Founder of EnableX.io stated, “Telehealth has played a pivotal role in current times and is now being seen as a permanent part of the healthcare ecosystem. We take pride in working with Modern Family Doctor to ensure that no patient is denied healthcare in such challenging times. With in-person outpatient visits becoming impracticable, the use of video has proven to be a game-changer for Modern Family Doctor. With Video Consultations transforming the face of healthcare services worldwide, it is imperative for healthcare providers to embrace this change and provide a safe and seamless experience to patients in India as well.”
According to Ravi Kumar, CEO, Modern Family Doctor, “EnableX’s communication platform has made it simpler for the patients to connect with doctors using our app. The scalable, easy-to-use EnableX API and toolkits together with comprehensive documentations made it convenient for us to embed the video/voice channel within our app in a week’s time, without us needing to create our own infrastructure.”
“In an effort to offer users the flexibility to choose their preferred communication channel, we aim to host omnichannel communications with EnableX’s proficiency. Moreover, we also look forward to adding multi-party calls for cases that require multiple healthcare specialists or patient’s relatives from a different geography to be present during the consultation., thereby ensuring better care for the patient”, he further added.
EnableX.io, a product of vCloudx, is a communication platform for integrating real-time communication into applications and websites. The scalable and secure global platform provides developers and service providers with powerful APIs to create video, voice and messaging conversations with ease. From one-to-one chats to large scale broadcasts, EnableX.io makes communications more flexible and personal, helping enterprises stay ahead in the digital world.
Founded in 2017 and headquartered in Singapore, EnableX.io has established a strong foothold in APAC countries. Backed by a team of 45 passionate technologists, it constantly challenges the status quo to empower Fortune 500 companies as well as start-ups across the globe with its highly interactive and powerfully engaging customer experience platform.
In the wake of the growing demand for remote communication services globally, the company in March 2020, forayed into the Software-as-a-Service (SaaS) space by developing a state-of-the-art Video Conferencing Solution. With this, EnableX.io became one of the few global players with a complete suite of services ranging from Communication Platform-as-a-Service (CPaaS) to Video Communication Software-as-a-Service.
For more information, visit our website at www.enablex.io
Modern Family Doctor Pvt. Ltd. (MFD) was established in 2011 with a mission to “provide good primary healthcare services that are affordable and available to all”. The Company has touched over 2 million lives and is constantly on the lookout to enhance its offerings and reach out to more and more patients to satisfy their needs for “family doctor” and “family pharma services”. The key to achieving scalability has been through the adoption of best practices and latest technology.
The company operates in five formats:
- The High Street: Located at all major hubs in the city that are always bustling with people. The units are state of the art, and are equipped to satisfy the customer’s primary healthcare needs. The clinics and pharmacies are operational 365 days a year including Sundays and Government holidays.
- Gated Communities: State of the art units in gated communities to provide premium and affordable healthcare to the residents of such communities, keeping the convenience of the customers as number one priority
- Corporate Healthcare: The occupational health centers and in-house medical rooms are beneficial for the employees and satisfy the compliance needs of the factory/establishment. Tur health centers are cost effective and MFD’s healthcare plans result in enhanced productivity, reduced sickness absenteeism, and an overall healthier and happier workforce.
- Telemedicine: Customers can now virtually consult at the comfort of their homes with a wide panel of doctors and specialists directly from “TheFamilyDoc” app.
- Home health care: This includes doctor/nurse visits, lab sample collection and physio at home. All of this can be done through booking on the “TheFamilyDoc” app.
For more information, visit www.thefamilydoctor.co.in